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Frequently asked questions
Here you will find everything you need to know about Rutasoka's history, products and impact.
Where can I buy coffee from Rutasoka in Sweden?
Order online at rutasoka.com for delivery across Sweden in a few days, or pick it up at City Gross nationwide. Running a workplace, cafe, restaurant, hotel or shop? We’re available through partners like Café Bar, Beans in a Cup and Compass Group, or you can set up a direct account with us — get in touch.
What makes this coffee special?
We partner directly with small-scale coffee producers in East Africa, because we believe in trade, not aid. Our coffee is fully traceable and certified Organic, Fairtrade and Rainforest Alliance, and roasted in small batches in Gothenburg to bring out its distinctive flavours. Behind every cup is a commitment to creating lasting value at origin — great taste, responsible sourcing and real impact.(see our 2025 Impact Report).
Which retailers sell Rutasoka near me?
City Gross, nationwide. Want to stock Rutasoka in your own shop, café or hotel? Email info@rutasoka.se for wholesale terms.
How do Rutasoka's different coffee varieties taste?
- Minova — Bright rosehip, gentle acidity & hazelnut finish.
- Butembo — Dark berries & smooth, creamy chocolate.
- Rusizi — Rich dark chocolate, caramel & full-bodied finish.
Full range spans medium to espresso — see product range pages for details, or if you’re building a coffee program for your office or café,book a tasting with us.
Where can I find this coffee blend in stores?
City Gross nationwide, or online at rutasoka.com. For cafés, restaurants, hotels and offices, our distribution partners handle delivery —contact us to get set up.
Are there subscription services for Rutasoka?
Yes, Rutasoka offers a coffee subscription service, though availability for new sign-ups fluctuates depending on the type of account.
- For Individual Consumers: Rutasoka provides a subscription option for their premium East African roasts (such as Minova, Okapi, and Butembo) through the official Rutasoka Shop. Subscribing to these regular deliveries typically grants a 10% discount per bag compared to one-time purchases.
- For Businesses: While Rutasoka traditionally handles business and office coffee solutions, their customer terms note that they periodically pause new commercial subscription registrations depending on their operational capacity. Existing business plans remain fully managed.
If you are looking to set up a home delivery, you can browse and subscribe directly on the Rutasoka Coffee Collection Page.
If you’re a business, our Coffee at Work program delivers recurring supply tailored to your team and equipment — explore Coffee at Work.
What are the best brewing methods for Rutasoka beans?
The right grind level helps you get the best flavour from your coffee:
- Medium roasts — Minova, Masumo & Karongi: Best for filter or pour-over with a medium grind for a clean, balanced cup.
- Dark roasts — Butembo, Kasenga, Katulo & Gatsibo: Best for French press or kokkaffe with a coarse grind for a rich, full-bodied cup.
- Espresso roasts — Rusizi & Mitumba: Best for an espresso machine or moka pot with a fine grind for a concentrated, flavourful cup.
Grind fresh right before brewing for the best result, and if you’re setting up an office, our Coffee at Work team can help match coffee to your existing equipment.